Sanket Gawankar
VoIP & Unified Communications Specialist | 13+ Years in Cisco & Zoom Conferencing | Exploring Data Science & Machine Learning
- Role
- Sr Technical Lead at Birlasoft
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sanket Gawankar
Hello, I’m Sanket Gawankar, an Enterprise Communications Leader with 14+ years of…
Experience
Sr Technical Lead
May 2019 — Present
Led the CUCM upgrades migrations with minimal downtime, ensuring seamless transition.Managed PRI to SIP migration, optimizing voice infrastructure for cost savings and improved call quality.Deployed and administered Zoom-based unified communication solutions, integrating voice, video, and messaging.Overseeing Zoom Conferencing platform, managing user profiles, licenses, and endpoints for smooth operations.Developed various automation solutions to streamline operations, reporting, and reduce manual workload.Conducted data-driven analysis for optimal Zoom license allocation, leading to cost savings.Create and manage technical documentation (runbooks, SOPs) to standardize support processes.Provide technical training to IT teams, enhancing troubleshooting efficiency.Key Achievement: Reduced support tickets by 15% through automation and training enhancements.
Education
University of Mumbai
Engineer's Degree, Telecommunications Engineering
2006 — 2010
Skills
- Cisco Voip
- Cisco Switching
- H323
- Mgcp
- Unified Communications
- Networking
- Routing Protocols
- Cisco Technologies
- Integration
- Avaya Ip Telephony
- Cisco Collaboration Systems
- Sip
- Ericsson Telephony
- H.323
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