Sanket Firke

About Sanket Firke

As a Customer Success Manager, I specialize in driving digital transformation for facility leaders, helping organizations evolve from traditional, paper-based processes to fully integrated digital systems. With a deep understanding of both facility management and technological innovation, my goal is to empower facility leaders to streamline operations, improve efficiency, and enhance decision-making capabilities. I bring expertise in the end-to-end journey of transitioning from paper-based workflows to digital-first solutions. Whether it\'s automating manual processes, implementing robust facility management software, or ensuring seamless data integration across systems, I provide tailored strategies that align with an organization’s unique needs and objectives. My approach combines a deep knowledge of industry best practices with cutting-edge technology, offering solutions that reduce operational costs, enhance productivity, and ensure long-term sustainability. With a focus on clear communication and actionable insights, I work closely with stakeholders to ensure a smooth transformation process that empowers teams and drives meaningful results. I am passionate about leveraging technology to not only modernize operations but also to unlock new opportunities for growth and innovation within the facilities management space.

Experience

1. Customer Success Manager

   Axonator Inc

   Jun 2024 — Present

   Report & Coordinate with the Co-founder for all the Sales activities •Qualify leads from marketing campaigns as sales opportunities •Present our products and services to prospective customers •Participate in Industry Events and meet prospective customers and Channel Partners •Identify client needs and suggest appropriate products/services •Customize product solutions to increase customer satisfaction •Answer customer questions about features, pricing and additional services •Close sales and achieve quarterly targets •Build long-term trusting relationships with clients •Proactively seek new business opportunities in the market •Stay up-to-date with new products/services and new pricing/payment plan •Team with channel partners to build pipeline and close deals

Education

• Sinhgad Institute Of Management

  Masters of Business Administration(MBA)

  2017 — 2019

• Savitribai Phule Pune University

  Master of Business Administration - MBA

  2017 — 2019