Sanket Tandulkar

Project Engineer @Wipro

Pune, IN

Delivered L2/L3 support for 7 enterprise telecom applications, ensuring 99.1% uptime and reducing downtime incidents. • Resolved 400+ incidents and implemented 150+ change requests within SLA using BMC Helix ITSM, coordinating major incident bridge calls and leading RCA efforts. • Processed 30+ MFT/EFT service requests, configuring advanced workflows, event rules, and user setups, enhancing operational efficiency. • Supported AWS-hosted applications by managing EC2, S3, IAM and assisted 20+ planned deployments via Jenkins. • Handled 24x7 on-call production support and application monitoring to maintain high availability, using Splunk & ELK dashboards and configuring custom alerts, to improve incident detection by 20%. • Automated routine checks with Python & Linux scripts, reducing manual effort by 30%. • Collaborated with cross-functional teams during release, patching, and deployment activities, ensuring smooth operations. • Created detailed runbooks and documentation, reducing onboarding time for new engineers by 60%.