Sanket Mahajan
IT Support Specialist | CRM Software (RealPage, Yardi, Entrata) | Service Desk Operations |Service Delivery Associate | Project Management | Telecom & IT Solutions | Client Relationship | Ex Tech Mahindra
- Role
- Information Technology Associate at Greystar
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Sanket Mahajan
I am an IT Service Desk professional with 3 years of experience, currently supporting CRM platforms (RealPage, Yardi, Entrata) while delivering end-user IT support across ticketing systems, Active Directory, and Microsoft 365. customer support, and ensuring seamless IT operations for business users.Previously, I worked as a Service delivery associate in project management field handling telecom projects for US-based clients, acting as the single point of contact for setting up internet and phone services—from order processing and installation to activation and after-support. I successfully managed end-to-end projects in AVPN, MIS/ADI, and BVOIP, while coordinating with cross-functional teams, handling escalations, and ensuring on-time, high-quality service delivery.With a passion for customer success and operational excellence, I bring a unique mix of IT support and project management expertise—aligning technical solutions with business goals to deliver value.
Experience
Information Technology Associate
Aug 2025 — Present · Mohali district, IN
Provided first-level IT support for end-users through calls, chats, and tickets.Troubleshot and resolved technical issues related to CRM platforms such as RealPage, Yardi, and Entrata.Logged, tracked, and resolved incidents within ticketing tools ServiceNow.Coordinated with L2/L3 teams for issue escalation and timely resolution.Maintained documentation and knowledge base articles for recurring issues.
Education
Central Institute of Plastics Engineering & Technology (CIPET)
Diploma in plastic and mould technology, Cnc
CHANDIGARH UNIVERSITY
Bachelor of Business Administration - BBA
Air force school pathankot
12, Business/Commerce, General
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