Sanket Kumar
Business Analyst @ Luminous Power Technologies | ERP System | App Devolvement | Process Optimization | Power BI Reporting | Data-Driven Insights | Logistics & Finance Automation
- Role
- Business Analyst at Luminous Power Technologies (P) Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Business Analyst
Luminous Power Technologies (P) Ltd
Jan 2025 — Present · Gurugram, IN
Understood inverter and battery telemetry data and transformed the data into Functional Requirementto build a Monitoring application for user.• Generated complete software requirements for the real-time monitoring of user inverter, battery.• Increased ˜60% customer satisfaction rate while migrating the customer from the old application to thenew application.• Attained ˜80% accuracy of the system’s data by deriving business logic and seamless H/w&S/w integration.• Decreased ticket closer time for service team by Generating Requirement for Service App, which canRemotely or via BLE resolve normal warnings of inverters.• Revamp of Internal Operation Center with more user-friendly analytics and faster customer queryresolution.• Developed a Power BI dashboard for more than 20K+ installed devices with ˜70% active devices analytical data, trends.• Collaborated with cross-functional teams to attain maximum requirement coverage.
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