Sanket Dharap
Senior Manager - Digiserve @ICICI Bank
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WORK HISTORY
Senior Manager - Digiserve @ICICI Bank
Mumbai, IN
Acted as a banking domain SME supporting digitally enabled service delivery for financial and non-financial customer requests across Savings, Current, and NRI accounts.Authorized high-value NEFT, RTGS, and cheque transfer transactions, ensuring accuracy, regulatory compliance, and adherence to digital transaction workflows.Supported digitized KYC and customer onboarding processes, validating documentation and ensuring compliance with regulatory and internal banking standards.Contributed to audit reviews and monthly compliance reporting, identifying process gaps and supporting risk mitigation through standardized digital controls.Managed teams in a high-volume mega branch, ensuring smooth execution of digital workflows, service SLAs, and operational governance.Worked closely with branch and operations teams to streamline transaction processing and reduce manual intervention in customer servicing activities.Supported workflow-based approvals and verification processes, improving turnaround time and reducing dependency on manual checks.Ensured strict adherence to banking regulations, internal policies, and compliance frameworks within digitally enabled operations.Gained strong exposure to process automation opportunities, digital service models, and compliance-driven technology implementation in banking.Developed a deep understanding of end-to-end banking processes and how technology enhances efficiency, control, and customer experience.
EDUCATION
M.L. Dahanukar College
Bachelor of Commerce (B.Com.)
Chetana's Institute of Management & Research
Master of Business Administration (MBA), Finance, General
ABOUT SANKET DHARAP
My professional journey has given me a deep understanding of banking operations, compliance and financial processes. I am focused on leveraging that experience to help drive digital transformation in banking. Having seen firsthand how technology reshapes operations and customer journeys, I am passionate about bridging traditional banking expertise with emerging digital solutions. My goal is to contribute to projects involving process automation, digital onboarding, compliance digitization and workflow optimization, where technology enhances both efficiency and customer trust. I aspire to build a career where I help financial institutions modernize processes, adopt innovative digital tools and create seamless, tech-enabled banking experiences while ensuring operational excellence.My professional interest lies in digital banking transformation initiatives such as:• Business Analysis and requirement gathering• Workflow and process automation (RPA)• Digital KYC and onboarding solutions• Payments modernization (NEFT / RTGS / STP)• Compliance and audit digitization• Customer experience and journey optimization
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