Sanket Dalal
Customer Success @ Konnect Insights
- Role
- Sr Customer Success Associate at Konnect Insights
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sanket Dalal
As a committed Customer Success Manager at an AI-driven SaaS company, I specialize in aligning technology with functionality to facilitate seamless client adoption of our product, Voiceoc. I offer extensive Product training and support, empowering clients to optimize their system usage and address any support-related P1 inquiries. Prioritizes client retention through data analysis, identifying chances for upselling and cross-selling that mutually benefit clients and the company. I proactively gather and communicate client feedback to drive product enhancements and improve support methods. With expertise in client data analysis, I help clients discover the most beneficial aspects of our product, leading to a more personalized and effective experience. Effective communication with both internal and external senior-level management allows me to understand customer needs and foster retention and growth. Proactively prevent client churn through regular health checks, maintaining a stable and positive client experience. Keeping clients updated on new features and products fosters a culture of innovation and growth. Actively encourages client advocacy through feedback, external reviews, case studies, testimonials, and referrals, showcasing the success stories of our clients. By analyzing client progress, I identify opportunities for upselling and cross-selling, ensuring clients continue to benefit from our solutions. Additionally, I have the privilege of handling most of the Middle East/Gulf countries\' customers, providing tailored support to this diverse and dynamic region. I also leverage WordPress to effectively manage crucial customer data, ensuring a seamless and secure experience. If you\'re seeking to optimize healthcare operations with cutting-edge AI-based SaaS solutions, let\'s connect and collaborate to drive transformative success.
Experience
Sr Customer Success Associate
Sep 2024 — Present · Delhi, IN
Education
I Business Institute
PGDM | Marketing and HR, Marketing and HR
2020 — 2022
Vaish College, Bhiwani
Bachelor of Business Administration - BBA, Business/Commerce, General
2017 — 2020
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