Sankar Das
Lead - IT Service Delivery\\n\\n( I am looking for a short/full term contractual engagement in the area(s) like, Managed Service Delivery, Project Management, Delivery Management and DevOps )
- Role
- Owner - a Small E-commerce Business - (Startup) at Clementines
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Sankar Das
A highly motivated IT Leader with success in running large size Service Delivery program, driving growth in multiple geographies and developing long term partnership. Having 34+ years professional experience in IT, networks, telecom sector (OSS/BSS), full project lifecycle mgmt, client/vendor relationship mgmt. and financial/operational mgmt. Hands-on experienced in launching products & services for telecom operators in India and Overseas. Post implementation took ownership on the service management. Took key role in solution architecture & design activities during System Integration phase in conjunction with multiple component vendors, Oracle, Siebel, Huawei are the major ones. Successfully set up full-fledged NOC for L1 operations. Later transformed from L1 to L1.5 successfully. Achieved extremely good KPI rating provided by end customers, AT & T and Sprint for L2/L3 Managed Service Delivery. Achieved targets on cost saving by implementation of Lean, six sigma, Business Value Addition, targeted bulge ratio and other project metrics trend improvement quarter on quarter. Skills | E-commerce website design and development. clementines.co.in is the recent one we developed | IT Managed Service Delivery | Customer Centricity Mgmt.| DevOps | Software Development | Oracle | Competency Building | ITSM Tools | Telecom Billing Software | People Mgmt. and Team Building |
Experience
Owner - a Small E-commerce Business - (Startup)
Feb 2021 — Present · Kolkata, IN
Owning an app based small e-commerce business in Newtown area catering multiple layers of online delivery services such as cloud kitchen, raw vegetables and frozen foods. The business App had been designed and developed by my own team.
Education
Regional Engineering College, Durgapur
Post Graduate Certificate Course in EDP & Computer Programming
University of Burdwan
Honours Degree in Mathamatics
National Institute of Information Technology
Post Graduate in System Management
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