Sankalp S.
Salesforce Developer at Deloitte USI | 5x Salesforce Certified
- Role
- Dc Analyst at Deloitte
- Location
- Deoghar, JH, IN
- LinkedIn followers
- 500 followers
About Sankalp S.
Results-driven Salesforce Developer with hands-on experience in designing and…
Experience
Dc Analyst
Jan 2023 — Present · Bengaluru, IN
Led the design and deployment of an Omni-Channel Routing strategy, achieving a 30% improvement in customer satisfaction and a 25% reduction in issue resolution time.Spearheaded automation of complex Flows, reducing case response times by 15% and manual workload by 20%.Developed and optimized LWCs to enhance data visualization and user engagement, resulting in a 50% increase in user interactions.Integrated external systems with Salesforce, enhancing code efficiency by 40% while maintaining governor limits.Managed community sites, created user accounts, and developed VisualForce pages, boosting user adoption by 30%.Followed Agile practices, writing unit tests for Apex and LWCs to achieve 85% code coverage and ensure robust performance.Configured administration settings, including role hierarchy, validation rules, workflows, and approval processes, improving data consistency by 25%.
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