Sankalp Dubey

Business Analyst (Production Support) at TCS

Role: Business Analyst Production Support at Tata Consultancy Services
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

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About Sankalp Dubey

Strong knowledge of Production Support Framework (e.g. ITIL) and Software Development…

Experience

Business Analyst Production Support
Tata Consultancy Services
Dec 2024 — Present · Pune, IN
Supervise mission critical production support and cloud operations.Develop relationship across stakeholders and their different teams.Responsible for delivery and stewardship.Improve and manage target SLAs/KPIs.Part of unit level client delivery team.Contribute to upskilling strategic initiatives.Implement plans related to QA activities, incident and escalation management and other deliverables.Creating Support Documents for freshers by making Application Support easy for beginners.Devise insights for on-going user tickets & resolve at L1 end.Setting up certain standards to be followed by Support team

Education

GLA University
Master of Technology - MTech, Computer Science
2017 — 2019
GLA University
Bachelor's degree, Computer Science
GLA University
Master of Computer Applications - MCA, Computer Science

Contact information

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•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Sankalp Dubey

Experience

Business Analyst Production Support

Education

GLA University

GLA University

GLA University

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