Sanjulee Hazarika

About Sanjulee Hazarika

An energetic and passionate leader with an established history of building teams with ability to retain customer business through awareness and trust. As a Program lead I have led complex negotiations and developed strategic initiatives which have grown both mind and market share for Red Hat.Strong people management skills, superb customer and business focus. Focused on service management that enables the business to deliver for the customer. Excellent interpersonal communication skills coupled with the ability to effectively manage and collaborate important tasks to team personnel to drive business success.

Experience

1. Regional Head of Compliance Enterprise & Telco (India & South East)

   Red Hat

   Mar 2016 — Present · New Delhi, IN

   Manage and lead the Subscription customer Success for FSI, TME and Central Government+ Responsible for building a Global Program tasked with educating customers, Global SI(s) and Red Hat employees on the business and subscription model by collaboratively with internal stakeholders and partners to ensure Red Hat\'s customers operate within framework of Enterprise Agreement.+ Manage enterprise-wide compliance with Enterprise software agreement by enforcing software usage policies and guidelines to ensure that there are no non-conformance internally, partner ecosystem or with end users.+ Manage the Software Compliance for Enterprise, Strategic and GSI+ Identify & build opportunities through available analytics and drive strategic compliance review with engagement with C+ levels.+ Manage software compliance engagements and collaborate with Sales+ Execute audits with external 3rd party specialists / firms for the compliance reviews+ Navigate and close complex compliance review through collaboration and enforcing the terms and conditions of software policies and agreement+ Drive program to generate pipeline and restrict revenue leakage for Financial Services and Telecom+ Regular account interlocks for Sales with the partner on opportunities created by the partner and ensuring they win through the Red Hat Compliance engagement.Accomplishments :+ Closed a multi year deal of $5M USD with up sell+ Won 100% club award for last 6 years (20••••23)

Education

• Miranda House College

  Bachelor's degree, University of Delhi

• St. Joseph's High School

  High School Diploma

  1995

Skills

• Process Improvement
• Team Building
• Business Process
• Service Management
• Service Desk
• Process Management
• Financial Analysis
• Knowledge Management
• Customer Engagement
• IT Strategy
• IT Management
• Coaching
• Rhel
• Credit Analysis
• Team Management
• Project Delivery
• Troubleshooting
• Project Planning
• Vendor Management
• Customer Relations
• Six Sigma
• Substance Abuse Prevention
• Employee Engagement
• Incident Management
• Executive Management
• Problem Solving
• Operations Management
• Pmp
• Iso 20000
• Service Delivery
• Business Analysis
• Mentoring
• Quality Assurance
• Complaints
• IT Service Management
• Account Management
• Customer Satisfaction
• Operating Systems
• Team Leadership
• Technical Training