Sanjuana Carolina Z.

Enrollment Specialist @Hello Heart

Healthcare | Engagement | Operations | Customer ExperienceHello Heart\'s mission is to empower people to understand and improve their health using smartphone technology. We help employers and health plans take heart risk under control with a clinically based smartphone solution.Deliver exceptional member experience through in-person and virtual enrollment events across the U.S.Collaborate with Customer Success to optimize campaign strategies and maximize user participation.Represent Hello Heart at onsite activations, guiding users through onboarding and product adoption.Provide actionable feedback to Marketing and Product teams to enhance future engagement.Resolve user inquiries on the spot, escalating complex issues to the Support and Developer teams.