Sanju Abraham

About Sanju Abraham

A dedicated individual who prefers driving operational excellence within HR Operations…

Experience

1. Analyst - HR Operations

   Accenture

   Feb 2022 — Present · Chennai, IN

   Analysed regional client needs and developed custom DTP for process implementation.Supported pilot batches for North America and Canada Initially and facilitated globally.Achieved better results by analysing Quality Control metrics and obtaining necessary approvals.Audit essential and non-essential tasks, adhering compliance with quality benchmarks through Standard Quality Framework.Coordinated the evaluation of productivity metrics for clients, emphasizing critical issues.Resolved conflicts between teams regarding resources and timelines.Managed various inquiries from People and Culture Business Partners to ensure effective data processing.Optimized team collaboration by precisely aligning data transformation processes.Coordinated with stakeholders to ensure the timely completion of tasks.Proactively identified the root causes of escalations to mitigate them and increase productivity, enhancing client satisfaction for the betterment and growth of the team and organization.Monitor ticket volume trends and develop strategies when necessary to consistently meet SLAs.Collaborate with the Manager to control workflow, maintaining and improving key metrics such as SLA, productivity, and accuracy across teams through daily controls.Identify ticket requirements to delegate and reassign tickets to other team members and departments.Train new hires, conduct huddles, and provide periodic refreshers for knowledge sharing.Liaise internally with other departments to ensure smooth team operations.Major contributor to continuous performance improvements and decision-making in the process.

Education

• Sathyabama University

  Bachelor of Engineering (BE)

  2011 — 2015

• Madras School of Social Work

  Master of Arts - MA

  2017 — 2019