Sanjoy Roy
Experienced Business Transformation Manager, Solution Architect, Service Delivery Manager, Technical Project Manager, Business Analyst and expertise in Contact Center Digital Channels
- Role
- Engagement Manager - Tio Lead at Capgemini
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Sanjoy Roy
Successful background in the Technical Project Management, Telecom software Service Delivery & Operation field with vast experience in design, development, implementation and applications support. Expertise in strategic development and implementation, on-site project management and administration, pre-sale strategies, training, and account development.Specialties: Agile Scrum Methodology, Project Management, Business Analysis, Product Owner, Telecom Software Service Delivery & Operation, L3 Software Support, Project Management, Incident Management, Client Management, Resource Management,
Experience
Engagement Manager - Tio Lead
Sep 2024 — Present · Kolkata, IN
Education
Acharya Institute of Management & Sciences
BSc, Computer Science
1995 — 1998
Acharya Institute of Management & Sciences
MCA, Computer Science
1998 — 2001
Skills
- Resource Management
- Project Management
- Crm
- Pre-Sales
- Ivr
- Telecommunications
- Solution Architecture
- Voip
- Unified Communications
- Sip
- Service Delivery
- Avaya
- Integration
- Team Management
- Vendor Management
- Software Project Management
- Routing
- Cti
- Requirements Analysis
- Ss7
- Itil
- Managed Services
- IT Service Management
- Professional Services
- Software Development
- Technical Support
- Cisco Technologies
- Contact Centers
- Management
- Mpls
- Wan
- Sla
- Tcp/Ip
- Data Center
- Ip
- Outsourcing
- Vas
- Cloud Computing
- Network Design
- Avaya Products
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