Sanjoy Gupta
Senior Vice President (Telecom, Media and Technology) @Softtek
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WORK HISTORY
Senior Vice President (Telecom, Media and Technology) @Softtek
Toronto, ON, CA
Direct daily client and operational priorities in highly ambiguous, matrixed environment to propel strategic roadmaps and client success. Serve as an invaluable resource to client and company stakeholders as visionary thought leader, architecting go-to-market strategies and business development plans. Closed client sales by overseeing conversations and project plans including scope of work, proposals, contract negotiations, review, and delivery. Engaged with clients to gauge needs and scaling full-service solutions to exceed expectations. Served as subject matter expert to senior-level leadership in all solution architecture, client updates, and continuous improvement efforts. • Work with leadership and frontline teams to deliver market-leading technical solutions in media, telecoms, and application services. • Stay abreast of best industry practices and strengthen domain expertise, promoting continuous improvement by adapting OKRs, KPIs, and SOPs to scale business and drive performance. • Deepen company credibility by building trusted relationships with customers and serving as executive sponsor / point of contact for all account issues. • Cultivate a customer-centered culture that empowers teams across all functions to own the customer experience. • Grew market influence for clients by sourcing new strategic IT business partnerships pivotal to organizational growth. • Helped identify prospective client IT development members to present a positive customer experience. • Gained advantage in evolving markets by pinpointing client services and sales best practices to generate new business. • Expedited digital transformation strategies for IT infrastructure / application development, cloud native development using agile pods. • Condensed cross-collaborative efforts with product, operations, engineering, legal, finance, accounting, and senior leadership teams to deliver profitable wins for clients.
EDUCATION
University of Toronto - Rotman School of Management
MBA, Management Consulting in Corporate Strategy
IILM
Post graduate Diploma in Business Management, Business, Management, Marketing, and Related Support Services
ABOUT SANJOY GUPTA
Influential IT & Business Executive offering 25+ years of experience directing large-scale transformation initiatives for Global companies in progressive leadership capacities. Developed strategic roadmaps while refining existing processes based on best practices in digital transformation and data analytics. Authentic and decisive leader that fosters consensus-driven partnerships with clients, teams, and executive stakeholders in support of disruptive digital solutions. Possesses a breadth of expertise overseeing high-impact operations in business development, people operations, and client solutions in highly technical ecosystems. Adept at creating a holistic customer engagement experience through blended technology, business, and programmatic leadership agility. Results-focused customer champion with a passion for revolutionizing existing business and technology standards to strengthen customer and company success and company. • Business & IT Strategy, Implementation & Operations • Managed Applications and Infrastructure Services • Business Development • Continuous Improvement • Go-To-Market Strategies • Customer Engagement & Success • Human-Centered Design Thinking • Agile & DevOps Methodologies • Data Analytics & Governance • Customer-Focused Solutions • SAP Systems Integration • Performance Management • Team Leadership & Coaching • Project & Program Management • Technical Compliance & Policy
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