Sanjot Singh
IT Support Engineer| Virtual Desktop Infrastructure | Remote Desktop Services | Azure Virtual Desktop | FSLogix
- Role
- Senior Technical Support Advisor at Concentrix
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Sanjot Singh
With 3+ years of experience in customer support and service, I\'m dedicated to providing…
Experience
Senior Technical Support Advisor
Apr 2024 — Present · Gurugram, IN
Provided advanced support for Windows OS and Azure Virtual Desktop, resolving complex issues for US customers. · Configuration of logs using Azure Monitor to check AVD performance metrics and troubleshooting Azure Networking issues. · Specialized in managing Remote Desktop Services (RDS) and RDS deployment in high availability configurations.· Troubleshooted components like WinRM, WMI, Event Viewer, PowerShell, and Server Manager to fix the configurations and provide necessary prerequisites. · Provided support in setting up new print servers by leveraging Point and Print functionality, ensuring seamless printer deployment and user access.· Provided support for FSLogix profile management, addressing issues related to user profiles.(SMB port, VHDX, Disc Compaction, Redirections.xml, issues related to users not getting FSLogix profile) · Attained knowledge of Windows troubleshooting tools (Task Manager, Process Monitor, Sysinternals, MSRD Collect, TSS, RDS Trace, ProcDump)· Attained knowledge of Network troubleshooting tools (Telnet, nslookup, test-netconnection, ipconfig). · Attained knowledge of virtualization technologies (Microsoft Hyper-V, VMware vSphere)· Assisted with Group Policy Management, ensuring secure and optimal system configurations.
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