Sanj Johal
Account Director @Foundever
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WORK HISTORY
Account Director @Foundever
We are Foundever, the team behind the best experiences for >800 of the world’s leading and digital-first brands. With people working across the globe, we connect brands with their customers over 9 million times every day, in 50+ languages across 45 countries.Global leadership responsibility for strategic outsourcing FTE, pan-EMEA / APAC / LATAM.
EDUCATION
Coventry University
Bachelor of Arts (B.A.) Hons, Business Management
ABOUT SANJ JOHAL
A strategic business leader with 14+ years of experience managing large-scale BPO customer support operations across Europe, Africa, Asia and Latin America. My background combines operational delivery with a deep understanding of global outsourcing strategy and commercial expertise. Over the last decade I\'ve led international teams, innovatively shaped customer-contact operations, and consistently delivered record-breaking CX outcomes for some of the world’s most loved brands.I\'ve led major transformation programs, pioneering solutions that integrate data, technology, and empathy to deliver world-class customer experiences and enable transformational change across global customer care ecosystems.
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