Sanjiv Varma
- Role
- Vice President - Customer Partner Internal Training, Certification, Documentation & User Success at Juniper Networks
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Sanjiv Varma
Leader & Mentor for Customer Training / Education Services, Technical Documentation…
Experience
Vice President - Customer Partner Internal Training, Certification, Documentation & User Success
Aug 2016 — Present
Leader for customer, partner and field enablement with goals of customer/user training, internal (Sales, SE, Services & Engineering), partner readiness, enhancing product adoption via user learning growth & managing P&L with financial viability - Lead content development and delivery of Education Services portfolio - User Learning Design based on knowledge & skills assessment, gap identification, onboarding growth, automated recommendation engines, gaming, and certifications - User onboarding and ramp up via continuous engagement for feature/value realization based learning journey - Aligned Education Services with Account teams & GTM process for training attach rate growth, credits, PS attach and revenue carve out programs in a converged services ecosystem - Established Regional Sales & Delivery leads by theater aligned with local business teams and supported by >40 Juniper Networks Authorized Education Partners (JNAEP)- Implemented Field (Sales/SE, PS, Support and Partner) Enablement programs aligned with engineering & NPI programs for skills growth and transformation - Developed & Launched ‘All Access Training Pass’ subscription offering for training, Open Learning programs providing learning services for >500K users worldwide - Operational efficiencies in pricing, vendor contracts, Off-Shore content development - Executive leadership to influence internal teams from product, engineering to content development representing customer/user feedback
Skills
- Program Management
- Outsourcing
- Professional Services
- Customer Experience
- Training
- Cross-Functional Team Leadership
- Customer Support
- Process Improvement
- Saas
- Knowledge Management
- Strategy
- Enterprise Software
- Change Management
- Crm
- Vendor Management
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