Sanjib Kumar Pal

About Sanjib Kumar Pal

Owner of deliverable documents, such as User Guide, Configuration Guide, Install Guide…

Experience

1. Principal Technical Writer

   Oracle

   Mar 2021 — Present · Bengaluru, IN

   Reviewing REST API strings, UI strings, UI messages, Back-end messages, and seed data and collaborating with PMs to improve quality where necessary. Working with PMs on time to meet the deadline for What’s New (WN), New Feature Summary (NFS), and Help Guides. Working with peers to understand more about the REST API strings, UI strings, UI messages, and Back-end messages review guidelines and the writing standards whenever required.Doing hands-on testing with the application to better understand a feature before writing the WNs, NFS, and Help Guides. Collaborating with SMEs, support, product management, and other associated teams to ensure high-quality deliverables within the committed timelines. Keeping track of customer questions from the communication forums such as Customer Connect, Support Requests (SR\'s), and other forum sources such as Einstein, and publishing MOS documents or updating the Help Guides as necessary.Working as part of a geographically distributed team and responsible for producing high-quality technical documentation.Working independently with excellent time management skills to collaborate with people who are spread across the globe.

Education

• Pailan College of Management and Technology

  Mechanical Engineering

• Sikkim Manipal University

  BBA - Bachelor of Business Administration, Business Administration and Management, General

  2013 — 2016

Skills

• Visio
• Arbortext Editor
• Framemaker
• Catia
• Management
• Snagit
• Robohelp
• Csdb
• Sap
• Technical Documentation
• Microsoft Office