Sanjeev H.
Sr. Manager, Customer Retention | Customer Growth & Renewals | Revenue Retention Strategist | People Manager | Empowering Enterprises on Data & AI Initiatives
- Role
- Senior Manager, Customer Retention at Informatica
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sanjeev H.
As Senior Manager, Customer Retention at Informatica I am responsible for Customer Growth & Retention of the Cloud & Software business. My global team of of 11 reps manage Customer Retention across global software subscription customers of Informatica, utilizing DG & P (Data Governance & Privacy) & MDM (Master Data Management) products. We manage a book of business of $ 90M+ USD, focused on Value Delivery, Growth & Revenue Retention. As post-sale focals, we enable customers solving a range of business problems using Informatica data management products. This is done through structured & planned engagements Adoption Cadence, Utilization Reviews, Tech advisory/guidance sessions, Risk mitigation tactics, and more. By virtue of Value delivery through Customer\'s P2V journey we drive the Customer Growth & Renewals agenda. Our key KPIs are Customer retention, ARR retention & growth and Engagement rate. I manage, guide and coach my team to deliver on KPIs & beyond. In addition to my full-time role, I enjoy volunteering on organisational initiatives related to Customer Experience and beyond. My current efforts help Informatica in various spheres like Culture & Enablement (Global CRM), Process & Tech (Global CX), Employee Engagement (India office), and Communication & Leadership Development (iDiction TMC). I am nearing successful completion of the 2nd decade in the global Software & SaaS Product Industry. In all these years, I\'ve worked on Building Software Products, Selling them to Enterprise Customers and Helping customers successfully derive value on their Software & SaaS investments. My experience spans working in R&D Engineering, Sales and Customer Success functions across 3DS/3DPLM, IBM and now Informatica. Outside of professional employment, I am an active Toastmaster, an amateur investor, a budding podcaster, and an aspiring entrepreneur (recovering from a failed start-up!). Movies, tv-series, and books are my pastimes. For collaborations, discussions, or mentorship engagement, feel free to write to me on s•••••••@informatica.com (only Informatica-related) or s••••••••@gmail.com (everything else).
Experience
Senior Manager, Customer Retention
Oct 2023 — Present · Bengaluru, IN
I manage a global team of 11 Customer Retention Managers driving Adoption and Retaining Subscription revenue of Informatica\'s traditional suite of Software (Data Governance and MDM) and Hosted MDM Services Offerings.Our team enables customers to Retain & Sustain their existing investments, expand Adoption of Software for new business requirements, and aid their initiation to Modernisation to Cloud or SaaS deployments.
Education
Indian Institute of Technology Delhi
MBA, Management Systems
St. Xaviers Matriculation Higher Secondary School, Tirunelveli
Higher-Secondary School Certificate
National Institute of Technology Surat
B. Tech, Computer Engineering
Skills
- Requirements Gathering
- Sdlc
- Analytics
- Business Strategy
- Business Analysis
- Requirements Analysis
- Cloud Computing
- Ibm Software
- Erp
- Software Industry
- Software Sales
- Pre-Sales
- Leadership
- Management
- Business Intelligence
- Enterprise Software
- Team Management
- Analysis
- Business Development
- Ibm Products
- Integration
- Computers
- Strategy
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