Sanjeev Xavier Joseph

About Sanjeev Xavier Joseph

As a Program Manager in Customer Support, I focus on handling complex escalations across different communication channels. A big part of my role involves working closely with leadership to design better support processes while also driving team performance and building a strong culture of mentorship and accountability.I’ve had the privilege of leading a high-performing team, ensuring we stay aligned with organizational goals while always prioritizing exceptional customer experiences. I believe my ability to genuinely understand my team’s challenges has helped me connect with them better and guide them in the right direction.Before this, I worked as a Technical Account Manager and Product Specialist, which gave me valuable experience as an individual contributor. During that time, I worked with over 50 enterprise customers across various industries, creating tailored solutions to meet their unique needs and building strong, long-term partnerships. It also helped me hone skills in cross-functional collaboration and balancing technical knowledge with a focus on customer outcomes.Overall, my experience in team leadership, process improvement, and program management has equipped me to lead initiatives that not only improve team dynamics but also boost customer satisfaction.

Experience

1. Manager - Product Support

   FourKites, Inc.

   Apr 2025 — Present · Chennai, IN