Sanjeev Verma
Senior Support Escalation Engineer at Microsoft
- Role
- Support Escalation Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sanjeev Verma
12+ years of expertise in Unified Communications, with a focus on Microsoft Teams (Direct…
Experience
Support Escalation Engineer
Apr 2019 — Present · Bangalore, IN
Manage all Teams escalations including Critical situation (Sev A) cases from Premier customers, Customer success account managers, and Incident Managers.• Proficient in analyzing Teams Diagnostics logs, Fiddler, Wireshark, and Teams service side logs and SIP logs from SBCs.• Deliver triages to suppliers.• Aid T2 engineers in overcoming technical roadblocks.• Present weekly business results to management.• Initiate tickets with the Product Group team for bug fixes and follow upuntil resolution.• Coordinate with other teams such as Exchange, SharePoint, Azure ActiveDirectory, etc, for complex scenarios related to their domains.
Education
St. Paul's sen sec school, Rampur(u.p)
3rd Class to 12th Class
1997 — 2007
Amrapali Institute of technology and sciences
Bachelor of Technology (B.Tech.)
2008 — 2012
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