Sanjeev Rajmohan
Team Lead Operations at Infosys BPM, Pune
- Role
- Team Lead Operations at Infosys BPM
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Sanjeev Rajmohan
Multi-tasking Team Leader well-known for executing successful, new as well as challenging…
Experience
Team Lead Operations
Aug 2023 — Present · Pune, IN
Dealing with projects for US via calls & emails. Troubleshooting of disputes pertaining to account/technical issues faced by client through regularresearch & analysis, designed protocols and recorded data through given system tools. Meeting targets regarding client satisfaction and company’s overall performance. Handling client escalation, queries and complaints for client based websites through calls & emails. Oversaw call-monitoring, coaching, performance and corrective action for all team members. Participated in brainstorming sessions, providing feedback and executing new tactics to improvecampaign and agent performance. Motivated employees to increase productivity and maximize service quality with hands-on leadershipstyle. Responded to team support questions quickly to maintain call center efficiency. Assisted in training, motivating and coaching team members to meet required center goals. Developed knowledge of products, processes and call center trends to provide recommendations forimproved customer experience. Daily process performance monitoring and reporting through analysis andimplementing improvements Designing programs for Grooming (body language and Personality Development) withcreative approach and observations. Coordinating with the team members and deciding the team targets. Ensuring that the sameare met within the stipulated timeframe. Coordinating with agents for facilitating recruitment and training processes for variousdistribution channels. Participating in knowledge transfers, business presentations and trainings at inter-location level.
Education
Cavendish University, London
1 year Diploma, Fashion Marketing
2008 — 2009
St Aloysius Sen. Sec. School
!2th
Delhi University
Master of Business Administration (MBA), Marketing/Marketing Management, General
2005 — 2007
St Vincent's college
Bachelor of Commerce (B.Com.), Marketing and Accounting
2002 — 2005
Skills
- Vendor Management
- Team Management
- Marketing Strategy
- Business Development
- Management
- Negotiation
- Strategy
- Sales Management
- Crm
- Strategic Planning
- Sales
- Start-Ups
- Performance Management
- Leadership
- Business Strategy
- Marketing
- New Business Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.