Sanjeev Pennada

About Sanjeev Pennada

An inquisitive technologist & MBA graduate (Systems & Finance - Telecom) having a rich experience of 10 + years in the IT & Consulting domain handling assignments in Project Consulting, Stakeholder Management and Solution Designing Business Analysis for the IT industry.Presently working as a Specialist Technical business analyst | Product ManagementThe experience in Functional & Process Consulting has enabled me to gain an experience in virtually all aspects of E2E business from Cost Management to Customer relationship to Employee satisfaction to Delivery & Revenue recognition. Spearheading the development and delivery of cutting-edge solutions and applications, I serve as a pivotal asset to the Customer Experience Team. My expertise in leveraging technologies such as Chat GPT, Google DialogFlow CX, and ANDi Virtual Assistant (chatbot) has significantly improved customer query resolution, project management, business operations, product strategy, and digital insightsAreas of Expertise- Consulting & Business Process Assessment- Client engagement & Stakeholder Management- Project/Program management skills to manage internal & client projects- Strong analytical skills & ability to derive intelligence from data- Negotiation and Effective Communication- Research & Competitive Analysis- Business & Vendor Management- Good exposure and e2e knowledge from technical standpoint for project delivery of feature and cost effective maintenance in the production with quantifiable business benefits Certifications -SAFE Scrum Master (Scaled Agile Inc)-Safe 6.0• SAFE Agile Product Manager (Scaled Agile Inc )-Safe6.0• Microsoft Certified: Azure Fundamentals• Business Process Framework (eTOM) • Information Storage Management : EMC2 Certificate of Completion • Certified SAFE 5 and trained in Agile, Agility and scrum, Devops and building, Restful API design • Cloud infrastructure Services –EMC2 certificate of completion • ENG T300 TM Forum Business Process Framework eTOM Distilled • Business continuity Management System Implementation :ISO 22301:2012 • Framework foundation level –TM forum • Cloud Infrastructure Services –EMC2 • Business analyst,Agile Network Fundamentals • ITIL V3 Foundation and ISO 22301:2012 Implementation

Experience

1. Specialist Technical Product Manager

   AT&T

   Jun 2022 — Present · Hyderabad, IN

   Spearheading the development and delivery of cutting-edge solutions and applications, I serve as a pivotal asset to the Customer Experience Team. My expertise in leveraging technologies such as Chat GPT, Google DialogFlow CX, and ANDi Virtual Assistant (chatbot) has significantly improved customer query resolution, project management, business operations, product strategy, and digital insights.Key Responsibilities:• Product Team Leadership: Steer the management of product team requirements, ensuring seamless alignment with business goals.• Feature Delivery: Execute end-to-end delivery of features, from conception to deployment, enhancing product functionality.• Team Support: Provide comprehensive support to both new and established teams, addressing all solution-related needs.• Regulatory Compliance: Oversee compliance and regulatory management, maintaining the highest standards of corporate governance.• Client Engagement: Facilitate daily interactions with clients and development teams, fostering collaborative Scrum Ceremonies and maintaining robust backlogs for future sprints.• Process Optimization: Lead Root Cause Analysis and functional/process design, driving continuous improvement initiatives.• Agile Excellence: Champion Project Consulting & Agile/Scrum Methodologies, ensuring agile practices are embedded within team operations.• Strategic Planning: Conduct thorough Requirement Gathering, Stakeholder Management, and Change Management, underpinning solution design and event management.Notable Achievements:• Innovative Solutions: Successfully delivered Chat GPT versions 3.5 & 4, Google DialogFlow, and Bing Search integrations, enhancing CSAT scores for customer query resolutions under stringent timelines and resource constraints.• Critical Project Management: Managed critical deliveries involving external teams by coordinating with respective technical and product teams, ensuring timely and quality outputs

Education

• PSG College of Technology

  Bachelor of Engineering (B.E.), Computer Science

  2008 — 2012

• Symbiosis Institute of Digital & Telecom Management (SIDTM), Pune

  Master of Business Administration (M.B.A.), Systems and finance (telecom)

  2013 — 2015

Skills

• C
• Java
• Windows
• C++
• Microsoft Office
• Telecommunications
• Business Analysis
• Sql
• Gsm
• 3g
• Theory of Computation
• Databases
• Data Structures
• Network Security
• Adobe Photo Shop
• Bss
• Lte
• Cdma
• Spss
• Sdn
• Frameworx
• Vas
• Wimax
• Business Strategy
• M2m
• Adobe Photoshop
• Html
• Microsoft Excel
• Matlab