Sanjeev Kumar
Information Technology Technician @Robert Half
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WORK HISTORY
Information Technology Technician @Robert Half
ON, CA
Installation & Troubleshooting on Apple Mac-OS, Linux, Windows XP, WIN,7, 10, 11. • Resolve the PC’s, Laptops Tablets, Networking, Servers & Printing Wi-Fi related issue. Faulty Hardware -replacement & repairing ( Taking users Data backup), via Ticketing Tool, R&D Master, Implement all security policies. • Ability visit at multiple Client location & provide IT support to all level Users Coordinate with 3rd Party vendors Cisco or other OEMS Dell, HP, Microsoft etc. for IT equipment / Applications upgrade, replacement & faulty hardware replacement. • Managing the request for new laptop/systems/ phones/ require Assets procurement for the new on-boarding users. • Ability to provide IT support for new On-boarding/ join user to setup the Systems/ Laptops/ phones Email configuration with required application & Printer/ Scanner access as per the requirement & share the report management EOD. • Installation & Troubleshooting on Apple IOS and Google Android, Windows, Ubuntu & Linux, • Setting up, configuring & troubleshooting common setup & configuring problems for network printers. • Installing, managing software & troubleshooting hardware devices & drivers setting & managing user accounts. • Maintaining MS-Outlook 7,10,16,19, Office 365, MS Team, WebEx, In-tune & MDM, IOS & Android Mobile issues. • Resolve the Day to Day issue like, Map Drive, One-Drive, Folder Missing, Meeting Room, Training Room, and Headsets Voice, unable to send E-mail etc. Managing Incident SLA for all priority tickets including daily reviews. • Visit at Multiple Client location & provide the IT Support to them (Data Center, Network, local LAN/ WAN, PC,Server, Network Devices, Hardware repair/replacement) & maintain the Documents as well & share the report to manager EOD.
EDUCATION
Punjab School Education Board
12th
Chander Mohan Jha University
Bsc IT, Computer/Information Technology Administration and Management, B
ABOUT SANJEEV KUMAR
Experienced IT Officer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Operations Management, Strategic Planning, Customer Relationship Management (CRM), and IT Service Management. Managing Incident SLA for all priority tickets including daily reviews. Handling Escalation calls from Operations and Clients, BCP Management, Vendor Management, Asset Management & Service Delivery. Managing the team of 24 members and ensuring all the IT Functional tasks of the Site are performed without any issues. Ensuring OS Hardening and Patch Management of all the Servers, Desktops and Thin Clients as per Info Sec Policy and performing Monthly and Quarterly IT audit. Prepare the IT Service Management reports of Monthly & Quarterly for presenting to higher management & Clients. Setting up, configuring & troubleshooting common setup & configuring problems for network printers. Installing, managing & troubleshooting hardware devices & drivers setting & managing user accounts, taking Incremental and Full Back up of File Server on Tape Drives using NT Backup Using DNS & Active Directory. Prepare and upload the documents on K-Web Portal like Daily Dashboard Checklist, Daily Network. Configuring. Network & internet connection, proxy settings etc. Working with FTP, DNS, and DHCP.OS Hardening of all the Servers, Desktops and Thin Clients as per Info Sec Policy and taking care Installation, Configuration and troubleshooting of e-mail clients like MS-Outlook 19 & Office 365, Lotus Notes, Intune & MDM. Handling DHCP Server based on Microsoft 2012 R2 server in which different scopes are created according to different VLANS and takes back up of all the scopes. Handling OSD Server based on Microsoft 2012 R2 Server for push and pull images, copy/replace. Act a SPOC for all the IT related Requests from Clients/Business Manage the Availability of all the IT Devices including Desktops, Servers, Network and Links. Weekly Review of the IT Tickets with the Helpdesk & RIM Teams and discuss on the POA in case of any Non-Conformity or SLA Breach. Installation & Troubleshooting on Mac, Windows, Ubuntu & Linux. Resolve the Laptop & Printing Wi-Fi related issue. Ability to provide the IT support to all level users. Coordinate with vendors IT equipment upgrade & replacement. Managing Incident SLA for all priority tickets including daily reviews. Handling Escalation calls from Operations and Clients, Successful transition of new applications/migrations/Ramp up’s & Ramp downs and seamless service delivery to Businesses usual (BAU).
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