Sanjeev Kumar Das
- Role
- Deputy Manager Operations at Provana
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sanjeev Kumar Das
As a certified Lean Six Sigma professional with over 14years of experience, I have a…
Experience
Deputy Manager Operations
Nov 2024 — Present · Noida, IN
Improved process efficiency by 25% through workflow optimization and automation initiatives.Reduced turnaround time by 30% by streamlining daily operational processes.Increased client satisfaction scores by 15% through proactive issue resolution and consistent service delivery.Cut operational costs by 10% by optimizing resource planning andeliminating redundancies.Reduced attrition by 20% by implementing team engagement anddevelopment programs.Successfully transitioned one new client processes with 60 FTE procedures with zero disruption to service delivery100%Satisfaction score.Handled a 40% increase in business volume without additional headcount by improving forecasting and resource allocation.Achieved 98% SLA compliance across multiple client accounts through proactive monitoring and issue management.Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Education
Kendriya Vidyalaya
Matriculation
1995 — 2004
Veer Surendra Sai Institute
+2
2004 — 2006
International School of Business Management
Postgraduate Degree
2009 — 2011
NIIS Institute of Business Administration (IBA), Bhubaneswar
Bachelor of Business Administration - BBA
2006 — 2009
International School Of Business Management
Master of Business Administration (MBA)
2009 — 2011
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