Sanjeev Katyal

About Sanjeev Katyal

I am an operations‑driven technology leader who builds high‑reliability, automation‑first service organizations at global scale. With 20+ years of experience leading Network, Voice, Mobility, and Network Security operations. I am managing 24×7 multi‑region teams (Delhi, Singapore, Cairo, Montreal) supporting mission‑critical environments. I work closely with Product and Engineering to convert strategy into operating models that raise reliability, accelerate delivery, and reduce unit cost, while developing high‑performing teams and future leaders.As a former Head of Network Practice and Service Owner at SITA, I have driven excellence in service design and operations, especially for network and cloud‑enabled security products (IaaS). I build ITIL‑aligned processes, own the full product lifecycle, embed automation by design, and run disciplined operational management to scale services globally with consistency and trust.I’ve led modernization across key platforms—VERSA & Cisco SD‑WAN, VERSA SASE, Palo Alto Prisma, Palo Alto NGFW, Multicloud access and Managed LAN—enhancing capability, delivery velocity, and lifecycle governance. My focus is on automation, operational budget discipline, and RFP excellence to unlock customer value and strengthen service performance. My north star: redefine reliability, elevate experience, and move the business forward.StrengthsStrategic Service Leadership: Build global operating models, governance frameworks, KPIs/SLAs, and measurable outcomes.SRE & Automation Transformation: Implement automation‑first operations and modern monitoring to improve resilience and MTTR.Network Security & Innovation: Lead product development and lifecycle for SD‑WAN, SASE, NGFW, Prisma, and multicloud connectivity.Global Team Building: Grow leaders and cross‑functional teams with clarity, ownership, and accountability.Operational & Financial Discipline: Improve productivity, optimize TCOE, and align investments with portfolio growth.AchievementsBuilt and led the Network Practice, accelerating cloud‑enabled security adoption and reducing time‑to‑value.Standardized global 24×7 operations with ITIL‑driven service design and lifecycle governance.Delivered automation‑by‑design initiatives that increased reliability and freed engineering capacity.Modernized SD‑WAN and Security ecosystems across regions to improve posture and performance.Established multicloud connectivity and Managed LAN services to simplify customer experience.CertificationsCISCO | Six Sigma Green & Yellow Belts | ITIL® 4 | Scrum Master

Experience

1. Head- Global Portfolio Service Operations -network & Value Added Services (Voice and Mobility)

   SITA

   Mar 2025 — Present

   I am a Senior Manager – Portfolio Service Operations with deep expertise leading global Network, Voice, VAS, Mobility, and SRE operations across multi‑region environments (Delhi, Singapore, Cairo, Montreal). I specialize in driving end‑to‑end service excellence, transforming operational models, and building high‑performing teams that deliver reliable, scalable, and secure services for mission‑critical environments.With a proven track record in service design, operations strategy, incident & problem management, customer onboarding, operational readiness, and SRE‑driven reliability, I thrive on simplifying complex ecosystems and enabling organizations to operate at world‑class levels.What sets me apart is the ability to combine technical depth + operational leadership + business impact—ensuring services not only run well, but evolve, scale, and consistently exceed customer expectations.What I DeliverEnd‑to‑end ownership of Network, Voice & Mobility operations (L2/L3)Building global SRE capability & driving automation-first operationsLeadership across multi‑regional teams with 24x7 service ownershipOperational transformation, monitoring modernization & AI-driven insightsDriving productivity, cost efficiency & unit economics for product portfoliosStakeholder alignment across Product, Engineering, Regions/GEO, Sales & SuppliersElevating service reliability, customer experience & lifecycle management

Education

• Mount Carmel School, New Delhi

  Senior secondary, Physics, Chemistry ,Maths

  1996 — 1998

• Punjab Technical University

  B.Tech, Electronics and Communication

  1998 — 2002

Skills

• Technical Support
• Service Delivery
• Sla
• Crm
• Troubleshooting
• Management
• Team Management
• Routers
• Customer Satisfaction
• Project Management
• Leadership
• Performance Management
• IT Service Management
• Hardware
• Training
• Security
• Service Management
• Mpls
• Ccna
• Wireless
• Switches
• Vpn
• Wireless Networking
• Itil
• Cisco Technologies
• Wan
• Service Desk
• Ip
• Pre-Sales
• Incident Management
• Telecommunications
• Vendor Management
• Managed Services
• IT Operations
• Hp
• Networking