Sanjay V Devang

About Sanjay V Devang

Application Support and Production Support Engineer with experience supporting mission-critical financial and cloud-based platforms in enterprise environments.I’ve handled P1/P2 incidents, troubleshot Linux-based systems, supported APIs and distributed services, and worked under strict uptime and SLA expectations.Previously at London Stock Exchange Group, I supported financial applications in data-center environments with high business impact. At Sabre Corporation, I supported large-scale cloud platforms used by global hospitality and airline customers, investigating API failures, booking/payment issues, and performance bottlenecks using Grafana, AppDynamics, and Splunk.Strengths include incident triage, root cause analysis, log and metrics investigation, stakeholder communication, and customer-facing support during outages.Master’s in Information Systems Technology, completed in the United States, with a continued focus on production reliability and cloud operations.

Experience

1. Graduate Teaching Assistant

   The George Washington University School Of Business

   Jan 2025 — Present · Washington, DC, US

   Working under the guidance of Professor Anya Mendenhall, whose background spans cloud architecture, data science, and scalable computing systems, has been an invaluable part of my academic journey. In this Cloud Computing course, I have supported both instructional delivery and student engagement through the following responsibilities:Technical Instruction Support: Assisting in labs and lectures focused on cloud infrastructure, deployment models, and services like AWS, Azure, and GCP, helping students gain hands-on experience with real-world platforms.Assignment Evaluation: Reviewing and grading assignments involving containerization (Docker), orchestration (Kubernetes), and cloud service integration, ensuring feedback is timely and technically thorough.Student Mentorship: Hosting office hours to address technical queries, provide project guidance, and reinforce course concepts such as virtualization, cloud security, and serverless architecture.Content Contribution: Collaborating with Professor Mendenhall to update lab materials and tutorials, ensuring alignment with current industry practices and cloud technology trends.Operational Support: Assisting with managing course documentation, project submissions, and ensuring a smooth workflow across the course’s academic calendar.This position has deepened my knowledge of cloud infrastructure and its application in data-driven environments, while also allowing me to contribute meaningfully to students’ learning and success in this fast-evolving field.

Education

• International Institute of Information Technology Bangalore

  Post Graduation , Data science

  2019 — 2020

• Visvesvaraya Technological University

  Bachelor of Engineering - BE, Computer Science

  2014 — 2018

• The George Washington University School of Business

  Master of Science - MS, Information Technology