Sanjay Gandhi

About Sanjay Gandhi

AI Enabled Intelligent Communications Excellence & …

Experience

1. Service Engineer

   Zoom

   May 2022 — Present

   Served as a technical escalation point for complex customer issues for Zoom Phone and Zoom CX AI Platform which includes Zoom Contact Center, Zoom Virtual Agent, Workforce Management, Quality Management.Advanced expertise in VoIP, Session Initiation Protocol (SIP), Unified Communications (UCaaS) and Contact Center (CCaaS) solutions, Session BorderControllers and modern troubleshooting practices including packet analyzer helped in driving effective customer resolutions and shaping product improvements.Collaborated closely with Product Engineering, Product Management, Technical Support, Solution Engineering, Technical Account Managers, Project Engineers,and other cross-functional teams to diagnose, replicate, and resolve high-impact issues.Developed internal tools with Python and AI/MLPublished knowledge base articles and enhanced customer-facing documentation.

Education

• S.P.College

  HSC, Science

  2003 — 2005

• Savitribai Phule Pune University

  Bachelor of Engineering - BE, Computer Engineering

• Indian Institute of Technology, Roorkee

  Advanced Artificial Intelligence and Machine Learning

• New English School, Ramanbaug

  High School, SSC

  1998 — 2003

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  PGDBM

  2018 — 2020

Skills

• Call Manager Express
• Unix Shell Scripting
• Rip
• Icm
• Ipccx
• Arc
• Verint
• Microsoft Excel
• Cisco Voip
• Cisco Technologies
• Nice Call Recording
• Unix
• Cisco Unity Connection
• Switches
• Core Java
• Voip
• Windows Xp Pro
• Ucce
• Ipcc
• Windows 7
• Eigrp
• Microsoft Sql Server
• Network Administration
• Ospf
• Cisco Call Manager
• C++
• Nice
• Ipv4
• Uccx
• Sql
• Linux
• Network Monitoring Tools