Sanjay Goel
Non Executive Director at We Win Limited
- Role
- Non Executive Director at We Win Limited
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Sanjay Goel
Three decades plus top notch experience of Customer Service and Management in Telecom, Retail, Hotel and Hospitality Industry including two years of International exposure.> Including 12 years in Hotel & Hospitality Industry mainly with Taj Group of Hotels. 2 years added International exposure with Algosaibi Services at KSA.> Key expertise across Customer Service Delivery, Processes and Operations Management, Revenue Assurance & Enhancement, Cost Optimization and Quality Assurance.> Successful career with Idea Cellular Ltd across three circles with major contribution on Process Strengthening/Transition, Improvement in key KPI’s, Contribution to EBIDTA through revenue enhancement and cost reduction and Achieving higher Customer Satisfaction and NPS and maintaining/improving on the leadership ranking.> High Vibes Scores indicating excellent People Management Skills.> Successful set up of Customer Service Delivery Organisation at MP, Chattisgahr and Orissa during the launch of Reliance Infocomm> Pioneered 121 (one to one & end to end lifecycle management by dedicated service professional) services for premium customers at Essar Cellphone. Industry First – way back in 1998-99.> Senior Team Member for the commissioning of new Taj Hotel at Bangalore named Gateway Hotel on Residency Road.> Fast Track career growth within Taj Group of Hotels to the level of F&B Manager.
Experience
Non Executive Director
Jan 2021 — Present · IN
Education
Birla Senior Secondary School - Pilani
Sr. Sec
1978 — 1980
IHMCTAN - Mumbai
Hotel Management
1981 — 1984
Childrens Academy - Dehradun
Hr. Sec
1976 — 1978
Skills
- Leadership
- Vas
- Negotiation
- Customer Care and Hospitality
- Gsm
- Product Management
- Business Process
- 3g
- Customer Service
- Customer Lifecycle Management
- Training
- Customer Satisfaction
- Mis
- Key Account Management
- Integration
- Distributed Team Management
- Strategy
- Business Development
- Telecommunications
- Analysis
- Wimax
- Operations Management
- Service Delivery
- Management
- Networking
- Channel Sales
- Quality Assurance
- Channel Partners
- Vendor Management
- Recruiting
- Start-Ups
- Teamwork
- Crm
- Team Management
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