Sanjay Kumar
Global IT Platform Engineer Manager @Boston Consulting Group (BCG)
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WORK HISTORY
Global IT Platform Engineer Manager @Boston Consulting Group (BCG)
London, GB
EDUCATION
Arihant Education Foundations Arts,Science & Commerce College, Pune
Master of Science - MS, Computer Science
Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
Bachelor of Science - BS, Computer Science
Bhaskar Convent School, Prayagraj, Uttar Pradesh
Grade X, Science
Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
Grade XII, Science
ABOUT SANJAY KUMAR
I bring over 9 years of specialized experience in ServiceNow, where I\'ve developed a deep understanding and proficiency in process design, development, and administration across key modules like Customer Service Management (CSM), IT Service Management (ITSM), Service Portal, Configuration Management Database (CMDB), Service Catalog, Workforce Optimization, Reporting, Walk-Up Experience Portal, Now Mobile, and Integrations. Experience in Workspace customization, UI Builder, App Engine Studio etc.My focus has always been on aligning with the latest ServiceNow updates, ensuring that customer needs are met through tailored solutions.My expertise encompasses the development, coding, and maintenance of essential ServiceNow modules. I am skilled in working with both custom and scoped applications, translating complex technical requirements into practical, well-designed solutions within ServiceNow. Additionally, I have significant experience in cloning and upgrading the ServiceNow platform to enhance system performance and user experience.Key Strengths- Comprehensive knowledge and hands-on experience with ServiceNow- Proficient in JavaScript, HTML, and CSS- A strong problem-solving ability, ready to tackle new challenges- Excellent communication skills, coupled with a positive and collaborative attitude
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