Sanjay Kumar
Principal Field Service Engineer at Alcon | Bio-Medical Instrumentation Expert
- Role
- Principal Field Service Engineer at Alcon
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Sanjay Kumar
With more than 14 years of experience at Alcon, I am a Principal Field Service Engineer who specializes in ophthalmic equipment and applications. I have a master\'s degree in bio-medical instrumentation and an advanced diploma in computer application, which enable me to understand and troubleshoot complex systems and applications. My core competencies include system sales, presentation skills, analytical skills, business process compliance, preventive maintenance, service performance, service sales, spare parts management, mentoring new FSEs, monitoring government service contracts, special zonal projects, value addition to company\'s image, and market information of products and performance. I am passionate about delivering high-quality service and solutions to our customers, and contributing to Alcon\'s vision of enhancing eye care and improving lives.
Experience
Principal Field Service Engineer
Jun 2023 — Present · Lucknow, IN
Ensuring Alcon equipment installation at customer’s site. Performing all pre-requisite prior toinstallation, explaining the user guidelines, performing commissioning, and demonstrating functionalityto customer. AMC/CAMC sales and renewals.• Improve Business Process compliance• Preventive Maintenance• Service Performance• Service Sales• Spare parts Management• Mentoring New FSEs in the Zone• Monitoring Govt. service contract• Special Zonal projects as instructed by Technical Services management from time to time.• Value addition to Company’s image, Gain and Share Market information of products andits actual performance
Education
C-DAC
Advance Diploma, Advanced Diploma in Computer Application
2000 — 2001
Birla Institute of Technology, Mesra
M.Sc. (B.M.I), Bio- Medical Instrumentation
2001 — 2003
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