Sanjay Tuli
Diagnostics Engineer for Connected Vehicle Diagnostic Data Optimization @Ford Motor Company
Signup · Get unlimited contacts
WORK HISTORY
Diagnostics Engineer for Connected Vehicle Diagnostic Data Optimization @Ford Motor Company
Support FORD client management to direct the needs of the service to ensure a high quality, continuously improving service.Provided direct technical support to Ford dealerships for complex diagnostic software and hardware issues involving vehicle modules, helping reduce service backlog and technician wait times.A strategic initiative to enhance the efficiency of ECU log analysis and remote diagnostics for connected vehicles using advanced triaging workflows and data integration with Engineering and OTA systems.Responded to dealership inquiries via phone, email, and the Global Technical Assistance Center (GTAC) system, ensuring timely, professional, and accurate resolutionsProvide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system.Demonstrated working knowledge of automotive hardware and software, including troubleshooting connectivity systems and modules such as APIM (Accessory Protocol Interface Module).Working with the diagnostics team supporting APIM concerns across global Ford and Lincoln fleets; set technical direction and maintain TAC coverage.Worked cross-functionally with Engineering, Customer Service, Quality, and OTA teams to support resolution of diagnostic concerns.
EDUCATION
The Maharaja Sayajirao University of Baroda
Bachelor's degree, Mechanical Engineering
ROSARY SCHOOL,BARODA
SSC, SCIENCE
IPCL School
HSC, Science and Maths
SKILLS
ABOUT SANJAY TULI
Hands-on, business oriented, professional IT Business Analyst professional with working expertise in knowledge of emerging technologies. Having exceptional problem-solving skills with keen ability for finding solutions to resolve technology issues. Co-ordinates IT business processes for improvement; defines designs, develops & implements highly successful automated IT solutions for clients. Excellent communication and the ability to influence cross-functional teams through coaching and mentoring.• Working expertise in various industry verticals• IT Business Process Modeling• Effective Change Management • Software Development Life Cycle• SEM / SEO/PMM• Risk Assessment / Mitigation
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.