Sanjay Tailor
Senior Outsourcing Operations Manager @Shell Energy
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WORK HISTORY
Senior Outsourcing Operations Manager @Shell Energy
Leicester, GB
ABOUT SANJAY TAILOR
An accomplished Senior Customer Service (CX) Leader with experience in managing functions to improve customer journeys and drive business / brand development to meet targets and KPIs. Strong leadership skills with a background in directing large-scale customer service operations, as well as stakeholders including suppliers and global outsourcing partners to achieve core aims. A real passion for developing customer experience strategies in collaboration with business teams and channelling feedback across departments to drive service improvements successfully.
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