Sanjay Singh
Operations Excellence Manager @Microland Limited
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WORK HISTORY
Operations Excellence Manager @Microland Limited
EDUCATION
Symbiosis Centre for Distance Learning
Post Graduate Diploma in IT Management, Information Technology
The University of Bolton
MSc, Data Analytics & Technologies
REVA University
Bachelor of Engineering (B.E.), Computer Science
ABOUT SANJAY SINGH
IT Service Management professional with 10+ years of enterprise experience across Incident, Problem, Change, Release, and Request Management. ITIL V3 certified with a First Class MSc in Data Analytics — combining deep ITSM governance expertise with data-driven performance improvement. Improved change success rates from 89% to 95% through CAB governance and risk frameworks Reduced incident resolution time by 15% and service downtime by 30% Delivered ISO & ISO 27001 audit-ready environments at enterprise scale Built ServiceNow & Power BI dashboards enabling data-driven service reviews Led cross-functional teams of 4–6 across Incident, Problem & Change towersCurrently open to Service Management, Service Delivery, or Change/Release Manager roles in the UK. Feel free to connect or message.
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