Sanjay Singh Rathod
Senior Quality Evaluator
- Role
- Senior Quality Analyst at Concentrix
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sanjay Singh Rathod
Results-driven Quality Assurance professional with 3 years of experience specializing in chat and email support channels. I have a proven track record of elevating service standards through meticulous auditing, root cause analysis, and data-driven coaching. I have successfully improved team CSAT scores and reduced Average Handle Time (AHT) through process optimization. My career goal is to transition into a Senior QA Lead or Process Excellence role where I can build scalable quality frameworks and lead high-performing teams to deliver world-class customer experiences.
Experience
Senior Quality Analyst
Mar 2024 — Present · Pune, IN
Conducted audits and coaching sessions for Amazon.de customers agents. Specialized in handling German language queries related to Amazon account, parcel delivery, account activation, and password reset. Excel reports, documentation, data analysis, score improvement, process and site performance, best customer service experience in e-commerce.
Education
Christeria High School
Maths English
2006 — 2007
Kamalnayan Bajaj School
Science Maths German Biology
2008 — 2009
Siddhant College Of Engineering
B.Tech/B.E., Electronics
Maharashtra Jobs
10th, ENGLISH LANGUAGE AND LITERATURE/LETTERS
Savitribai Phule Pune University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2009 — 2013
Maharashtra Jobs
12th, ENGLISH LANGUAGE AND LITERATURE/LETTERS
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