Sanjay Sharma
Strategy I Digital Transformation I Program Management I Global Process Ownership I Change Management I Global Shared Services | Offshoring | Outsourcing
- Role
- Director and Head of Global IT Shared Services at Worley
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sanjay Sharma
Sanjay is a results-oriented technology leader and engineering principal, adept at…
Experience
Director and Head of Global IT Shared Services
Feb 2022 — Present · Navi Mumbai, IN
Drive business case for creating offshore shared service centres and selective outsourcing of IT platforms to 3rd party service providers in a bid to industrialize and standardize business processes, drive agility and cost advantage • Scoping of services to be outsourced, tendering, RFOs and RFPs, shortlisting of service partners and contracting • Drive transitioning of services to identified service partners • Stabilize the IT services to reach targeted SLAs • Benchmarking against the best in the industry • Improve customer experience by administering technology platforms, troubleshooting data-related issues, implementing BOTs, continually interacting with customers ensuring elevated user experience & improved customer satisfaction. • Keen Implementor of developing goals and strategies to ensure smooth functioning of IT department, directing IT related projects, managing various IT systems thereby driving performance growth
Education
Birla Institute of Technology and Science, Pilani
MS, Electronics & Control
1993 — 1996
Amravati University
BE, Electronics & Communications
1984 — 1988
Indian Institute of Management Ahmedabad
Executive Certification Program, Strategic Outsourcing
2011 — 2011
Indian School of Business
Executive Development Program, Organizational Leadership
2009 — 2009
Skills
- Project Management
- Outsourcing
- Telecommunications
- Service Delivery
- Budgets
- Management
- Leadership
- Information Technology
- Vendor Management
- Data Center
- IT Operations
- Cross-Functional Team Leadership
- Itil
- Integration
- Operations Management
- Project Planning
- Distributed Team Management
- Business Process
- IT Outsourcing
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