Sanjay Sengupta
Head of Sales Operations & Operational Excellence @ PayU | Leading Growth with Quality,Process improvements in profitable scalable & Sustainable manner. Change agent & Change management
- Role
- Sr Manager - Sales Ops & Oe at PayU
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sanjay Sengupta
With over 20 years of experience in sales and marketing, Customer experience management,business process ownershio & change management I am currently heading the Sales Ops & Operational excellence at PayU Credit a leading online financial service provider & NBFC. In this role, I work with the sales team to optimize the sales processes, tools, and metrics, and ensure the highest quality standards and customer satisfaction. I also manage key accounts and build long-term relationships with strategic partners and clients. Some of my achievements include implementing a new CRM system, increasing the sales conversion rate by 15%, and reducing the customer churn rate by 10%. My core competencies are customer relationship management, key account management, and team management. I am passionate about delivering value and excellence to the customers and the organization, and I am always eager to learn new skills and technologies that can enhance the sales performance and quality. I am looking for a challenging and rewarding opportunity to leverage my skills and expertise, and contribute to the growth and success of a dynamic and innovative company.
Experience
Sr Manager - Sales Ops & Oe
Oct 2021 — Present · IN
Education
North Bengal Univercity
Bachelor of Arts (B.A.), Economics
2000 — 2001
AT Kearny & BCG
Project work for operational and business excellence, Post Paid process excellence & automation , Retail touch point roll out and efficacy
2016 — 2018
Institue of Hotel Mangment Catering technology and Applied nutrition
Diploma in Hotel Managment, Hotel, Motel, and Restaurant Management
1993 — 1996
Del carnigie melon univercity
Diploma in Non verbal communication , Body language reading and assessment
2005 — 2005
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