Sanjay S

Fraud Analyst @Bank of America

Chennai, IN

Working as a Fraud Analyst at Bank of America, I reviewed and analyzed debit card transactions flagged by fraud monitoring systems to identify suspicious activity while ensuring genuine customer transactions were not disrupted. I investigated alerts by examining transaction details, customer spending patterns, and risk indicators, and contacted customers through approved channels to verify transactions and provide reassurance during fraud-related concerns. When fraud was confirmed, I acted quickly to secure accounts by blocking cards, initiating fraud claims, and guiding customers through next steps such as card replacement and refunds, while promptly removing restrictions for genuine transactions. I maintained accurate documentation for every case, strictly followed bank policies, compliance requirements, and data security standards, and collaborated with internal risk and escalation teams to resolve complex cases. Throughout my role at Bank of America, I balanced productivity with accuracy, recognized emerging fraud trends, handled customer interactions with empathy and professionalism, and contributed to protecting customers and maintaining trust in the bank’s services.

Srm Ist Chennai

Bachelor of Business Administration, Business Administration and Management General