Sanjay Rawat
Senior WFM/MIS Analyst
- Role
- Wfm Mis Analyst at Tech Mahindra
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sanjay Rawat
With over 2+ years of experience in Workforce Management and MIS analytics, I specialize in transforming raw data into meaningful insights that drive performance, efficiency, and strategic decision-making in contact center operations. My expertise lies in: Generating automated dashboards and actionable reports (daily/weekly/monthly) for leadership Forecasting, capacity planning, and schedule adherence tracking. SLA, AHT, shrinkage, occupancy, and utilization analysis. Proficiency in Excel (advanced formulas, pivot tables, macros), Power BI, SQL, and WFM tools like IEX, Verint, NICE, Aspect. I work closely with operations, RTA teams, and leadership to deliver real-time performance monitoring, root cause analysis, and process optimization. I thrive in fast-paced environments where accuracy, timeliness, and collaboration are key.
Experience
Wfm Mis Analyst
Dec 2023 — Present
Education
Indira Gandhi National Open University
Master's degree
2020 — 2023
Delhi University
B.Sc
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