Sanjay Pathak

Role: Vice President- Digital Transformation at EXL
Location: Dallas, TX, US
LinkedIn followers: 500 followers

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About Sanjay Pathak

30 years of experience as a seasoned expert, my background spans the full evolution of…

Experience

Vice President- Digital Transformation
EXL
Jan 2019 — Present
Digital and Data led CX, Conversational AI, Chatbot, OpenAI, chatGPT, Amazon Lex, Amelia, Omni Channel, Digital journey, NLP, ML, customer journey mapping and redesign

Skills

Pre-Sales
Microsoft Certified Professional
Network Architecture
IT Cost Optimization
Voip
Itil Service Strategy
Itil V3 Foundations Certified
Information Technology
Voice Solutions
Crm
Itil
IT Solutions
Management
Disaster Recovery
Service Delivery
IT Service Management
Project Management
Distributed Team Management
Contact Centre Technology
Technical Support
Enterprise Software
Technical Services
Technology Architecture
Customer Relationship Management (Crm)
Unified Communications

Contact information

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Work email
•••••@exlservice.com
Personal email
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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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About Sanjay Pathak

Experience

Vice President- Digital Transformation

Skills

Find verified contacts for anyone on LinkedIn