Sanjay Panja

About Sanjay Panja

Strategic business experience and responsible for strategies to resolve financial and sales challenges. Overall 5 years of experience in sales & operations and working with a dynamic team and organization and experienced in customer service, quality assurance, customer support.

Experience

1. Senior Associate

   Tata Consultancy Services

   Aug 2018 — Present · Kolkata, IN

   Marketing support profile: Project : Snowflake Tasks: Creating webinars, On Demand, list uploads, email Draftings using few marketing tools as of now wordpress, Salesforce, On24, Marketo, Customer Support- Interact with customers through various channels (Phone, Email, Chat, etc.) to address their inquiries, concerns, and requestsIssue Resolution – Investigate and analyze customer issues, identifying the root cause and providing effective solutionsProcess Improvement – Continuously evaluate existing customer service processes and identify areas of improvementDocumentation & Reporting – Maintain accurate records of customer interaction including inquiries, complaints and resolutionsQuality Assurance – Ensure adherence to quality standards and service level agreements (SLA) by consistently delivering high quality customer supportProject undertaken:Surrender Quote (DBI & DBO),Surrender Claim (DBI & DBO), Death Quote (DBI & DBO),Death Claim (DBI & DBO), Maturity Quote (DBI & DBO),Maturity Claim (DBI & DBO),Error Log,Tat Miss, Referral Tracker

Education

• University of Allahabad

  Bachelor of Business Administration - BBA, Finance, General

• Indian Institute of Management, Calcutta

  Executive programme in sales and marketing, Epsm

• Ms ramaiah institute of management

  Master of Business Administration - MBA, Marketing

  2015 — 2017