Sanjay Nath K
Branch Head @AU SMALL FINANCE BANK
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WORK HISTORY
Branch Head @AU SMALL FINANCE BANK
Chennai, IN
Impact: Driving branch performance, service delivery and liability growth through disciplined execution and customer-focused leadership.Scope: Own branch outcomes including CASA growth for a deposit portfolio of INR 5 Cr, while leading branch reviews, service quality and control discipline.Tools/Methods: Use daily and weekly review cadence, team coaching, escalation discipline and audit-ready governance to sustain execution and customer trust.• Own branch performance and service delivery while driving liability growth through execution cadence, team coaching and disciplined governance.• Manage CASA outcomes for a deposit portfolio of INR 5 Cr, supporting branch stability and growth.• Run daily and weekly reviews to improve service quality and reduce complaint leakage.• Reinforce compliance governance through audit-ready processes and escalation discipline.• Coach the branch team to improve execution consistency, service standards and customer trust.• Strengthen branch controls to balance growth, customer experience and governance.
EDUCATION
DRBCC Hindu College
Bachelor of Arts - BA, Corporate Secretaryship
ABOUT SANJAY NATH K
Customer Experience Leader with 19+ years in retail banking, driving multi-state CX transformation, improving NPS, onboarding journeys, and service quality while strengthening governance and enabling liability growth.” Branch leadership + CX ownership NPS + onboarding + service quality Strong audit & compliance governance Multi-state exposure International experience (Uganda) In my recent roles, I have led branch performance and service delivery, owned CASA outcomes for a deposit portfolio of INR 5 Cr, and driven metric-led reviews to improve service quality and reduce complaint leakage. In an earlier branch leadership role, I grew CASA by INR 9 Cr and TASC by INR 5 Cr through targeted engagement and relationship-led deposit mobilisation. In operations, I managed strict SLA/TAT delivery, achieved NIL audit comments, NIL OPR and zero loss exposure, and delivered INR 3 Mn p.a. revenue save through process-change recommendations.Targeting Customer Experience Leader | Service Quality & CX Transformation | Retail Banking” in banking and BFSI industry
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