Sanjay Mathew Darjee
Fraud Analyst | Loss Prevention Specialist | Credit Card Disputes & Chargebacks | Visa VROL & LexisNexis | Banking Operations
- Role
- Fraud Specialist Ii at JPMorganChase
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sanjay Mathew Darjee
Our team at JPMorganChase thrives on meticulous dispute management, ensuring customer confidence in fraud recovery processes. Currently engaged in a comprehensive Bachelor of Commerce program, I am honing my skills in business and commerce to further contribute to our team\'s expertise.With proficiencies in LexisNexis and PSTN, we excel in managing complex claims and negotiations. The drive to deliver clarity and resolution in each case reflects my commitment to upholding the highest standards of service and integrity in the financial industry.
Experience
Fraud Specialist Ii
Oct 2022 — Present · IN
Investigated credit card fraud claims, focusing on liability assessment and loss recovery.Recovered financial losses for the bank through detailed claim resolution and proactive recovery efforts.Conducted in-depth fraud investigations using tools like VROL, LexisNexis, and internal case management systems.Assessed disputes to identify fraudulent patterns and prevent future occurrences.Reviewed cardholder activity and documentation to determine claim validity and ensure compliance with Regulation E, Z and internal policies.Drafted clear, audit-ready documentation to support dispute decisions and avoid financial liability.Actively mitigated arbitration risk by ensuring claims were processed accurately and within compliance timelines.Communicated findings with internal stakeholders and customers to ensure transparency and resolution.Prioritized caseload to meet strict deadlines and service level agreements (SLAs).
Education
Loyola High School, Kolkata
High school, Commerce
Indira Gandhi National Open University
Bachelor of Commerce - BCom, Business/Commerce, General
Loyola High School, Kolkata
Metric, Science
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