Sanjay Kumar Naugai
General Manager - Operations Excellence & Business Support at ORIONSECURE
- Role
- General Manager - Operations Excellence & Business Support at Orionsecure
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sanjay Kumar Naugai
Seasoned Security professional having 20 years hands on sound experience in Security…
Experience
General Manager - Operations Excellence & Business Support
May 2016 — Present · Delhi, IN
Supervision of Pan India Operations.Achieve operational excellence and process improvement in service Deliveries.Maintain high level integrity and observe to Branches for straightforwardness with Profession, Owner and Company. Manage the activities of the resource and recruitment leads - assign and monitor work, review work upon completion to assess and problem solve, monitor procedure adherence and completion rates by each survey.Project Planning - Coordinating assessment in terms of the proportion of resource and recruitment required for each project, Pre and post cost heads and thus transitions for each project.Drive Productivity - Ensure continuous improvement of people, process, productivity and profitability.Mentoring team - Coach and support Branches and Operations staff.End to end operational & Backend support to the Region / Branches.Conducting performance reviews with team. Resource Optimization: Ensure the Branch resources are being utilized in optimum manner.Audits / Checks:(Branch Budget, Deployed direct and indirect resources, Deliveries at ground level, Top Line, collection target achievement and satisfaction of direct staff within the region/ branch. Understand the requirement of Customer Ensure Regions grievances are addressed.Pre- & Post Transition Support & Major DeploymentsCritical Surveys and InspectionsCoordination in Operational Profitability of new accountsFeedback & InteractionsOperational Review Quarterly- Ensure that customers are visited quarterly in view of operational service deliveries and further corrective measures on raised issues.Close check with branches on Expiry of service agreement and renewal /retention of customer.Audit & risk assessment.Develop document processes and manuals for Operations.Achieve an average customer satisfaction score of 90 % on Operational deliveries. Coach and support to my direct reports, resulting in achieving of 85% of all performance plan goals.
Education
Indira Gandhi National Open University
Bachelor of Arts (BA)
2006 — 2008
Sikkim Manipal University
MBA
2010 — 2012
Govt Inter College
10 + 2
1997 — 1999
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