Sanjay Kumar
Marriott International
- Role
- Assistant Front Desk Manager (209 Keys) at Surat Marriott Hotel
- Location
- Kanpur Nagar, UP, IN
- LinkedIn followers
- 500 followers
About Sanjay Kumar
I am a dedicated and service-oriented hospitality professional with a strong commitment…
Experience
Assistant Front Desk Manager (209 Keys)
Feb 2024 — Present · Surat, IN
Handling Key Responsibilities1. Guest Experience & Service -Ensuring a warm, professional welcome to all guests.Handling guest concerns, complaints, and special requests efficiently.Overseeing check-in and check-out procedures for smooth operations.2. Staff Supervision -Managing and scheduling front desk team members (receptionists, concierge, bell staff).Training, mentoring, and evaluating team performance.Fostering a customer-focused and professional team environment.3. Operations Management -Monitoring daily front desk operations and resolving all issues.Ensuring all policies, procedures, and brand standards are followed.Maintaining smooth coordination between front desk, housekeeping, reservations, and other departments.4. Financial Responsibilities -Manageing billing, folios, and cash handling procedures.Reviewing and reconciling daily reports and transactions.Assisting with revenue management strategies and upselling initiatives.5. Communication & Coordination -Acting as a key communication link between departments and senior management.Attending operational meetings and Shareing relevant front office updates.Keeping accurate logs and handovers for shift transitions.6. Technology & System Oversight -Ensuring proper use and maintenance of the Property Management System (PMS).Troubleshooting minor tech issues or escalating when necessary.7. Safety & Compliance -Enforcing security and safety procedures for staff and guests.Ensuring compliance with legal, health, and company regulations.
Education
Chhatrapati Shahu Ji Maharaj University
Bachelor of science
2016 — 2019
A. B. V. Vidyalaya Inter college, Mall Road, Kanpur
Intermediate
2015 — 2016
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