Sanjay Kumar

About Sanjay Kumar

Product Director with 21+ years of experience building and scaling enterprise-grade products across Payments / Fintech, Merchant Acquiring, Cards, and Digital Banking platforms. I specialize in translating complex financial services problems into scalable, customer-centric digital solutions across global markets.Currently leading product strategy at Fiserv for large-scale merchant and card platforms, driving end-to-end product lifecycle ownership from market research and roadmap creation to global launch readiness across multiple geographies (North America, UK, India). I manage and mentor globally distributed product managers and product owners while partnering closely with engineering, architecture, design, and executive stakeholders.My background blends deep domain expertise in Cards Issuing, Merchant Acquiring, RTP, and Collections with strong execution across Agile delivery, platform migrations, and large transformation programs for Tier-1 banks. I have led some of the largest migration and modernization initiatives in payments and collections platforms in Europe and North America.I actively leverage AI and Large Language Models (LLMs) to accelerate product discovery, PRD creation, user persona development, competitive analysis, and prioritization—driving faster decision-making and operational efficiency.Recognized multiple times for leadership excellence, business enablement, and delivery impact, I am passionate about building high-performing teams, mentoring future leaders, and using technology to drive measurable business outcomes. Domains: Payments | Merchant Acquiring | Cards Issuing | Digital Banking | RTP Strengths: Product Strategy | Global Delivery | AI-Driven Product Management Delivery | Stakeholder Leadership

Experience

1. Director Product Management

   Fiserv

   Dec 2022 — Present · IN

   Product Management (USA, Canada, LATAM Markets)

Education

• Faculty of Management Studies - University of Delhi

  Master of Business Administration (MBA)

  2005 — 2007

• Malaviya National Institute of Technology Jaipur

  BE, Electronics & Communication

  1997 — 2001

Skills

• Pre-Sales
• Credit Cards
• IT Strategy
• Consultants
• Business Process
• Banking
• Software Project Management
• Program Management
• Payments
• Requirements Analysis
• Consultancy
• Business Intelligence
• Requirements Gathering
• Agile Methodologies
• Management
• New Business Development
• Consulting
• Business Development
• Cards
• Business Strategy
• Business Analysis
• Strategy