Sanjay Khemani

About Sanjay Khemani

As the Director Workforce at IntouchCX, I oversee the end-to-end workforce management of the service offerings and outsourcing verticals, ensuring optimal resource planning, scheduling, real-time adherence, and reporting for multiple clients and projects. I have more than 18 years of experience in the WFM domain, with a proven track record of delivering high-quality results and exceeding client expectations.I have completed the ONTRAC corporate training on team leader jobs in the BPO industry, as well as the Six Sigma yellow belt training, which have enhanced my skills in remote team management, process improvement, and problem-solving. I also have a bachelor\'s degree in E-Commerce, which gives me a solid understanding of the online business environment and the customer journey. I am passionate about leveraging my expertise and credentials to provide innovative and customized WFM solutions for IntouchCX and its partners.

Experience

1. Director Workforce

   IntouchCX

   Oct 2022 — Present · Hyderabad, IN

Education

• Shanti Nagar Secondary High School

  Xth

  1997 — 1998

• XII th S.N. Junior College

  HSC, E-Commerce/Electronic Commerce

  1999 — 2000

• Vinayaka Mission's Research Foundation - University

  Bachelor of Business Administration (BBA), E-Commerce/Electronic Commerce

  2010 — 2012

Skills

• Iex Total View
• Performance Management
• Crm
• Soft Skills
• Reporting & Analysis
• Customer Service
• Management
• Workforce Management
• Real-Time Monitoring
• Real Time Reports
• Management Information Systems (Mis)
• Team Management
• Bpo
• Genesys
• Process Improvement
• Call Centers
• Workforce Planning
• Real Time Monitoring
• Avaya
• Human Resources
• Information Technology
• Computer Hardware
• Transition Management
• Scheduling
• Vendor Management
• Team Leadership
• Leadership
• Training