Sanjay H. Tulsiani

About Sanjay H. Tulsiani

Chief Talent Officer with over 20+ years of experience and advance knowledge of providing…

Experience

1. Chief Talent Officer

   Tech 2 Business Solutions

   Jan 2001 — Present

   Oversee and manage the overall customer experience, strategy, planning, instrumentation, financial, communication, vendor and resource management of a customer-focused Enterprise Technology Business. Managed daily operations for continuous improvement and growth while providing a best-in-class customer experience. Recruited and coached a talented workforce, and monitored staffing levels to meet changing business needs. Excellence in Customer Care and Support– Highly skilled in customer-service providing high-performing client services and delivery teams that provide, productive, people-oriented professionals enabling profitability and quality outcomes for clients. Performance Metrics Analysis and Optimization– Defined Key Performance Indicators (KPIs) and ensured that teams met objectives on a consistent, regular basis. Tracked and reported analytics, identified and analyzed growth opportunities, and inspired enhancements across sales, marketing, customer retention, finance, accounting, and Human Resources. Recruiting & Staff Coaching– Recruited, mentored, and trained cross-functional employees at multiple, international sites. Developed comprehensive recruitment and workforce plans to address changes in the business, marketplace, and economy. Designed and facilitated training and employee-engagement programs. Business Development & Growth Planning– Developed, managed, and inspired teams in order to provide proficient and effective resources to top accounts including Bearing Point, Deloitte, General Dynamics, GE, and the states of Illinois, Florida, and the Commonwealths of Pennsylvania and Virginia. These processes included following State / Federal rules. New Contact Center– Managed expanded business and client-services capabilities by launching a new telecommunications call center. Implemented policies, procedures, and best practices for the innovative inbound/outbound contact facility focused on driving business development and recruitment.

Skills

• Team Leadership
• Staffing Services
• Human Resources
• Customer Satisfaction
• New Business Development
• Leadership
• Client Services
• Management
• Team Building
• Sales Operations
• Customer Retention
• Start-Up Consulting
• Customer Service
• Executive Management
• Operations Management
• Technical Recruiting
• Technology Leadership
• Talent Management
• Employee Relations
• Strategic Planning
• Account Management
• Branding & Identity
• Recruiting
• Benefits Negotiation
• Talent Acquisition
• Vendor Management
• Key Performance Indicators
• Business Strategy
• Business Development
• Human Capital
• Executive Coaching
• Sourcing
• Marketing Strategy
• Event Management
• Employee Engagement
• Guest Service Management
• Business Management
• Contract Recruitment
• Onboarding
• Start-Up Ventures