Sanjay Ghura

Domestic Operations Head- Bps @Tech Mahindra

West Delhi, DL, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Domestic Operations Head- Bps @Tech Mahindra

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Noida, IN

Driving growth, AI & automation for Government & Private sector clients | People-centric leader guided by core Values and “RISE” philosophy of TechM | Empowering teams & delivering measurable business impact About /Summary –Transforming business with human intelligence, AI, automation, and people-first leadership.As Head India BPS at Tech Mahindra, I lead large-scale engagements across Government and Private sector clients, driving growth, innovation, and transformative outcomes. I operate at the intersection of technology and strategy, leveraging AI, automation, and digital solutions to solve complex challenges and deliver measurable impact.Guided by TechM’s RISE philosophy and a people-centric approach, I empower teams, foster innovation, and nurture talent to achieve both personal and organizational success.Over the years, I have:Partnered with Government and Private sector clients to drive digital transformation and operational excellence.Owned P&L and growth strategy for multi-million-dollar portfolios.Led initiatives in AI, automation, and business process innovation to enhance efficiency and scalability.Built and nurtured high performing, engaged teams, fostering a culture of collaboration, innovation, and continuous learning.Passionate about amalgamating technology, strategy, and people-focused leadership creating a new virtual product to empower the organization to deliver sustainable value for clients, employees, and society.

EDUCATION

N/A

Master of Business Administration

MBA

SKILLS

Process ImprovementManagementResource ManagementSlaTalent ManagementOperations ManagementBpoTransition ManagementCustomer SatisfactionTrainingNew Business DevelopmentBusiness TransformationOffshoringSix SigmaSourcingTeam LeadershipService DeliveryBusiness AnalysisGlobal DeliverySoft SkillsBusiness ProcessBusiness Process Re-EngineeringOperational ExcellenceLeadershipCall CenterTalent AcquisitionChange ManagementRecruitingPre-SalesVendor ManagementCross-Functional Team LeadershipBusiness StrategyOutsourcingProject PlanningGovernanceBusiness Process ImprovementNegotiationProcess ManagementTeam ManagementHuman Resources

ABOUT SANJAY GHURA

Currently responsible for enhancing Seller experience with Snapdeal, lead Star Seller Program which includes strategy formulation and execution to increase activity rate of sellers and thereby their business growth.Specialties:Service delivery operations and execution strategy, Transformation, Governance, New Business Development, Business Management, Planning and Strategy. P&L Management.

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Sanjay Ghura — Domestic Operations Head- Bps at Tech Mahindra in West Delhi, DL, IN | Unifers